Luck99 Privacy Policy

1. Who We Are

Luck99 operates the online gaming and sports betting platform accessible at luck99.plus and through the Luck99 mobile app. References to "Luck99", "we", "us" or "our" in this Privacy Policy refer to the Luck99 platform and the team responsible for operating it.

This Privacy Policy applies to all personal information collected through the Luck99 website, mobile app and any communication channels used in connection with the platform — including support chat, email correspondence and the account management system.

2. What Personal Information We Collect

Luck99 collects personal information in three main ways: information you provide directly when registering or using the platform, information generated automatically as you use the platform, and information obtained from third-party services used to deliver platform functionality.

Information You Provide Directly

• Registration details: Full name, date of birth, gender, email address and mobile number.
• Address information: Residential address, city and postal code — collected during identity verification.
• Identity verification documents: Government-issued ID such as CNIC, passport or driving licence, submitted during KYC verification.
• Payment information: JazzCash mobile number, Easypaisa account details, Raast ID, bank account number or debit card details used for deposits and withdrawals.
• Support communications: Messages, complaints and queries sent to the Luck99 support team through any channel.
• Responsible gaming preferences : Deposit limits, session reminders, loss limits and self-exclusion settings configured from your account.

Information Collected Automatically

• Device information: Device type, operating system, browser type and version, screen resolution and unique device identifiers.
• Connection data: IP address, approximate location derived from IP, internet service provider and connection timestamps.
• Session data: Pages visited, time spent on each page, features used, games played, bets placed and navigation paths through the platform.
• Cookie data: Session cookies, preference cookies and analytics identifiers — see the Cookies section below for full details.

Information from Third Parties

• Payment processors: Transaction confirmation data from JazzCash, Easypaisa, Raast and bank partners — confirming whether a payment succeeded or failed, and the amount processed.
• Identity verification services: Confirmation results from document verification tools used during the KYC process.
• Fraud detection tools: Risk scores and signals from fraud prevention services used to protect accounts and the platform.

3. Why We Collect Your Information

Luck99 only collects personal information for specific, legitimate purposes. We do not collect data that is not needed to operate the platform and serve Pakistan players properly. The table below summarises the main purposes:

Purpose	Data Used
Creating and managing your account	Name, email, mobile number, date of birth
Processing PKR deposits and withdrawals	Payment details, transaction records
Identity verification (KYC)	Government ID, address, date of birth
Fraud prevention and account security	IP address, device data, session data, transaction patterns
Customer support	Account details, support conversation history
Responsible gaming monitoring	Betting activity, deposit frequency, session duration
Sending account notifications and updates	Email address, mobile number
Platform analytics and improvement	Anonymised usage data, session data, cookie data
Compliance with applicable legal obligations	Identity documents, transaction records

Luck99 does not use your personal data to make fully automated decisions that significantly affect your account without human oversight. Where automated tools are used — for example, to flag unusual betting patterns or potential bonus abuse — a member of the Luck99 team reviews the case before any action is taken.

4. Payment Data and Financial Records

All deposits and withdrawals on Luck99 are processed in PKR. To complete transactions, Luck99 collects and processes payment account details relevant to the method you use — whether that is a JazzCash mobile wallet number, Easypaisa account, Raast ID or bank account details.

Luck99 does not store full card numbers or full payment credentials on its own servers. Card payments are processed through a PCI-DSS compliant payment gateway, and only a tokenised reference is retained by Luck99 to link a transaction to your account. JazzCash, Easypaisa and Raast transactions are processed via direct integration with those providers, and full wallet credentials are not stored on the Luck99 platform after a transaction is complete.

Transaction records — including amounts, timestamps and payment method references — are retained for a minimum of five years for compliance and audit purposes. This is standard practice for financial record-keeping and is not used to profile your spending beyond what is needed for responsible gaming monitoring and fraud prevention.

5. How Your Information Is Shared

Luck99 does not sell, rent or trade your personal information to any third party. Your data is only shared in the following limited circumstances:

Service Providers

Luck99 works with third-party service providers who perform specific functions on our behalf — including payment processing (JazzCash, Easypaisa, Raast, banking partners), identity verification, cloud hosting, customer support tooling and fraud detection. These providers are only given access to the data they need to perform their specific function, and they are contractually required to handle that data in accordance with applicable privacy standards. They may not use your data for their own marketing or any purpose beyond what Luck99 has engaged them for.

Legal and Regulatory Requirements

Luck99 may disclose personal information if required to do so by law, court order or other legal process. This includes responding to valid requests from law enforcement authorities relating to fraud investigations, money laundering inquiries or other criminal matters. Luck99 will not disclose more information than is legally required in such circumstances.

Business Transfers

In the event that Luck99's platform or business is acquired, merged or transferred to another entity, your personal data may be transferred as part of that transaction. You will be notified of any such change before your data is transferred and before it becomes subject to a different privacy policy.

With Your Consent

Beyond the circumstances listed above, Luck99 will only share your personal information with third parties where you have given explicit consent for a specific purpose.

6. How We Protect Your Data

Luck99 uses industry-standard security measures to protect personal data against unauthorised access, loss, misuse or alteration. Key protections include:

• SSL/TLS encryption on all data transmitted between your device and the Luck99 platform.
• Encrypted storage for sensitive personal data including identity documents and payment references.
• Access controls restricting internal access to personal data to staff who need it to perform their role.
• Two-factor authentication (2FA) available for player accounts to add an extra layer of login security.
• Regular security reviews of platform infrastructure, authentication systems and data handling processes.
• Fraud monitoring systems running continuously to detect unusual account activity.

No system can guarantee absolute security. In the event of a data breach affecting your personal information, Luck99 will notify affected account holders promptly and take immediate steps to contain the breach and prevent further exposure.

7. Data Retention

Luck99 retains personal data for as long as your account is active and for a period after closure as required for legal, compliance and audit purposes. The general retention guidelines are:

• Active accounts: All account data is retained while your account remains open and in use.
• Closed accounts: Core account data and transaction records are retained for a minimum of five years after account closure for legal and financial compliance purposes.
• Identity documents: KYC documents are retained for the same minimum five-year period after account closure.
• Support records: Customer support conversations are retained for three years after the last interaction.
• Analytics data: Aggregated, anonymised analytics data may be retained indefinitely as it cannot be linked back to individual accounts.

After the applicable retention period, personal data is deleted or anonymised so that it can no longer be linked to you as an individual.

8. Cookies and Tracking Technologies

Luck99 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns and prevent fraud. A cookie is a small file stored on your device when you visit a website.

Types of Cookies We Use

• Essential cookies: Required for the platform to function — including session management, login state and security tokens. These cannot be disabled without breaking core functionality.
• Preference cookies: Remember your display settings, language choice and other personalisation options.
• Analytics cookies: Collect anonymised data about how pages are used — which features are popular, where users drop off and how navigation flows. This data is aggregated and does not identify individual users.
• Security cookies: Help detect and prevent fraud, bot activity and account takeover attempts by tracking session integrity.

Luck99 does not use advertising tracking cookies or share cookie data with advertising networks. You can manage cookie preferences through your browser settings. Disabling non-essential cookies may affect some features such as saved preferences, but will not prevent you from using the core platform.

9. Your Privacy Rights

As a Luck99 account holder, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data Luck99 holds about you at any time.
• Right to correction: If any information held about you is inaccurate or incomplete, you can request that it be corrected.
• Right to deletion: You can request that your personal data be deleted. This right is subject to legal retention requirements — for example, transaction records that must be kept for compliance cannot be deleted on request, but all other data will be erased.
• Right to restrict processing: You can request that Luck99 limit how your data is used while a query or complaint is being resolved.
• Right to data portability: You can request your account data in a commonly used, machine-readable format.
• Right to object: You can object to your data being used for analytics or any purpose beyond what is strictly necessary to operate your account.

To exercise any of these rights, contact Luck99 support. Requests are processed within 30 days. In complex cases this may extend to 60 days, and you will be informed of the delay. There is no fee for submitting a data rights request.

10. Children's Privacy

Luck99 is strictly an 18+ platform. We do not knowingly collect personal information from anyone under the age of 18. If it is discovered that an account has been registered by a person under 18, the account will be closed immediately and all associated data will be deleted, with the exception of records required for legal compliance purposes.

If you believe that a minor has registered a Luck99 account, contact support immediately with relevant details. Luck99 will investigate and act promptly.

11. Changes to This Privacy Policy

Luck99 reviews and updates this Privacy Policy periodically to reflect changes in platform functionality, data handling practices or applicable legal requirements. When the policy is updated, the revised version is posted at luck99.plus/privacy-policy with a new "Last Updated" date.

For significant changes that affect how your data is used — such as introducing a new category of data collection or a new type of data sharing — Luck99 will notify active account holders via the contact details on file before the changes take effect. For minor updates, the posted policy change serves as notice.

Continued use of the Luck99 platform after a revised Privacy Policy is posted constitutes your acceptance of the updated terms.

12. How to Contact Us About Privacy

For any questions, concerns or requests relating to this Privacy Policy or how Luck99 handles your personal data, contact the Luck99 support team. You can reach support through the live chat feature on the platform or via the official support email address listed in the footer of this page.

Luck99 aims to respond to all privacy-related enquiries within five business days. Formal data rights requests (access, deletion, portability etc.) are processed within 30 days as noted above.